Shipping policy

Do you ship to all states in the U.S.?

All states except Hawaii and Alaska.

Do you have an order minimum to ship?

Yes. $90 to ensure your order stays frozen during transit.

What do you ship the product in?

You will receive your shipment in a reusable, curbside, recyclable cooler packed with dry ice.

How do I return the cooler?

The box and liner are biodegradable. Feel free to keep it and use it as a travel cooler OR return it to receive your full deposit back with the below instructions.

Kick-Back Program

When we receive your cooler, your account will be refunded $9 and we'll note each box return on your customer account. 10 cooler returns earns you $60 off a future order (reward code sent by email).

Mail It Back

Option 1: U.S. Postal Service can return boxes via Media Mail for $3–5 with a used book in the box.

  1. Put a used book in the box. We'll donate it to Little Free Libraries.
  2. Add the appropriate postage in stamps or mail it at your local post office.
  3. Mail to: WI5538 Polley Lane Gilman, WI 54433
  4. No rush to return, we are just happy to get them back.

Option 2: Mail it back priority mail for $6-7.

Local Pickup

Can I pick up my order?

You may! We offer a 10% discount on all orders picked up at one of our pick-up locations. UpBeet Integrative Health, Gracie Girl Bakery, Spero Wellness Clinic, and our farm.

Can someone else pick up my order?

Definitely!

Can I pay for my order at the time of pick up?

All orders must be paid in full when the order is placed.